Shop Terms and Conditions

By using Mental Health Australia shop and/or submitting payment, (via either www.mhaustralia.org or www.1010.org.au) you agree to the following terms and conditions:

  1. Mental Health Australia reserves the right to vary any prices of any goods or services listed without notice. Mental Health Australia reserves the right to refuse to supply goods or services to any individual or organisation.
  2. The estimated delivery time is between 7 - 10 working days, but we cannot guarantee to deliver within this timescale, as per the Delivery Policy. 
  3. Refunds will be approved if goods are returned to us within 30 days of receipt in their original condition, together with the delivery note or a copy of the original order and order number, as per the Refunds and Return policy.
  4. Although Mental Health Australia and 1010 websites use encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by Mental Health Australia or its agents, as per the Payment Security and Privacy policies.