Refund and Returns Policy

Mental Health Australia Refund and Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within 30 days if you are not satisfied with your purchase.

This refund policy does not apply to goods that have been worn or used, damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, damaged or theft of goods during transit; and therefore advise you take out shipment registration of insurance with your postal carrier. 

Mental Health Australia  will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document please contact [email protected]